Refund Policy

CERTIFICATE OF WARRANTY
AGM Global Vision, LLC provides an original equipment Warranty on all night vision devices, thermal imagers, digital day & night optics, laser emitting products, and advanced electro-optical systems made by AGM Global Vision. The Warranty covers design flaws, materials failure, and workmanship issues as outlined in detail below:

384 – 640 Resolution Thermal Devices:
AGM provides a 5-year transferable warranty on all 384 and 640 resolution thermal devices against manufacturing defects or breakage associated with the intended normal use of the product. At the company’s sole discretion, we will replace or repair our products as previously stated. AGM does not assume any other additional express or implied warranties.
The warranty policy does not apply, as stated, to modified, abused, neglected, or misused products outside the scope of their intended use. AGM does not warrant or accept damages associated with normal wear, intentional damage, operator error, host weapons, ammunition, theft, loss, or any other cause or event not specifically stated herein. The 5-year warranty for 640 and 384 resolution devices is retroactive to all units purchased AFTER January 1, 2023. All units in the same sensor configuration purchased before that time have a 3-year warranty which was previously in effect.

160 – 256 Resolution Thermal Devices:
AGM provides a 3-year transferable warranty on all 160 and 256 resolution thermal devices against manufacturing defects or breakage associated with the intended normal use of the product. At the company’s sole discretion, we will replace or repair our products as previously stated. AGM does not assume any other additional express or implied warranties.
The warranty policy does not apply, as stated, to modified, abused, neglected, or misused products outside the scope of their intended use. AGM does not warrant or accept damages associated with normal wear, intentional damage, operator error, host weapons, ammunition, theft, loss, or any other cause or event not specifically stated herein.

Night Vision & Digital Devices:
AGM provides a 3-year transferable warranty on all night vision & digital night/day optics against manufacturing defects or breakage associated with the intended normal use of the product. At the company’s sole discretion, we will replace or repair our products as previously stated. AGM does not assume any other additional express or implied warranties.
The warranty policy does not apply, as stated, to modified, abused, neglected, or misused products outside the scope of their intended use. AGM does not warrant or accept damages associated with normal wear, intentional damage, operator error, host weapons, ammunition, theft, loss, or any other cause or event not specifically stated herein.

OEM Limited Warranty:
This product is guaranteed to be free from manufacturing defects in material and workmanship under normal use for a period of three (3) years from the date of purchase. In the event that a defect covered by the below warranty occurs during the applicable period stated above, AGM Global Vision, at its discretion, will either repair or replace the product; such action on the part of AGM Global Vision shall be the full extent of AGM Global Vision liability, and the Customer’s sole and exclusive reparation. This warranty does not cover a product if it has (a) been used in ways other than its normal and customary manner; (b) subjected to misuse; (c) subjected to alterations, modifications or repairs by the Customer of by any party other than AGM Global Vision without prior written consent of AGM Global Vision; (d) special order or “close- out” merchandise or merchandise sold “as-is” by either AGM Global Vision or the AGM Global Vision dealer; or (e) merchandise that has been discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of AGM Global Vision. AGM Global Vision shall not be responsible for any defects or damage that in AGM Global Vision view are a result from the mishandling, abuse, misuse, improper storage or improper operation of the device, including use in conjunction with equipment that is electrically or mechanically incompatible with, or of inferior quality to, the product, as well as failure to maintain the environmental conditions specified by the manufacturer. CUSTOMER IS HEREBY NOTIFIED THAT OPERATION OF THE EQUIPMENT DURING DAYLIGHT HOURS OR UNDER ANY EXCESSIVE LIGHT CONDITIONS MAY PERMANENTLY DAMAGE THE INTERNAL COMPONENTS OF THE UNIT AND SAID DAMAGE WILL NOT BE COVERED UNDER THIS WARRANTY. This warranty is extended only to the original purchaser. Any breach of this warranty shall be enforced unless the Customer notifies AGM Global Vision at the address noted below within the applicable warranty period. The Customer understands and agrees that except for the foregoing warranty, no other warranties written or oral, statutory, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall apply to the product. All such implied warranties are hereby and expressly disclaimed.

Limitation of Liability:
AGM Global Vision will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising out of the use of this product. Operation and use of the product are the sole responsibility of the Customer. AGM Global Vision sole undertaking is limited to providing the products and services outlined herein in accordance with the terms and conditions of this Agreement. The provision of products sold and services performed by AGM Global Vision to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit of or creating any obligation toward any third party of legal entity outside AGM Global Vision and the Customer; AGM Global Vision obligations under this Agreement extend solely to the Customer. AGM Global Vision liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to AGM Global Vision by the Customer or customer’s dealer. AGM Global Vision shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of a breach of warranty, a breach of agreement, negligence, strict liability or any other theory of liability.

Please note that the exact details and processes for exercising the warranty are listed in the Operator Manual.
For warranty registration please fill out the electronic Product Registration Form

US Night Vision:

Limited Liability Warranty (US Night Vision Products)

US Night Vision warrants its products to be free of defects in material and workmanship for the duration of the warranty period. If the product proves to be defective in material or workmanship during the warranty period, US Night Vision Corporation will, at its sole discretion, repair or replace the product free of charge.

The warranty period varies by product and manufacturer. Please contact your sales representative for details. The warranty is only valid for the original purchaser and is non-transferable.

The warranty does not cover any product in which the serial number has been defaced, modified or removed. Damage, deterioration or malfunction of any product or image intensifier resulting from accident, misuse, exposure to bright light sources, exposure to sunlight, neglect, modification of the product, acts of nature, act of god, or failure to follow instructions supplied with the product will result in the immediate void of the warranty. This warranty will be also voided if any product has been disassembled in any way.

All warranty items must have a return authorization number prior to shipment, please contact US Night Vision Corporation to obtain a return authorization number (RMA #). Email: sales@usnightvision.com

Xiegu:

Return Policy

Pileup AB’s return policy is 14 days. Pileup AB shall, if under the jurisdiction of our return policy, refund your payment for the product and/or service as soon as possible, but latest within 30 days of the product being returned or you informing us of wanting to return a service.

The return period is counted from the day you received the purchased product, or a significant part of the product. If you have purchased a customized product or a product with a significant personal customisation, the return period is counted from the day Pileup AB have informed you about the product. To initiate a return you must clearly state that you regret your purchase in a message to Pileup AB.

You do not qualify for our return policy if:

• The service you have bought was commenced with your consent during the return period.
• Due to the physical nature of the service, it is not returnable.
• The seal of authentication of the product has been broken/opened.

When returning a product/service:

• You are obliged to keep the product/service in the same condition as when delivered. You must not have used the product/service. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
• Pileup AB should be contacted before any item is returned.
• In all cases the buyer pays for return shipping of the product. Pileup AB cover shipping of replacement products and/or services.

Warranty

Pileup AB provide warranty for 2 years or equivalent to that Pileup AB receive from Pileup AB’s suppliers or manufacturers. The product warranty covers only original manufacturing errors, i.e. errors that were on delivery. Contact Pileup AB or the individual supplier or  manufacturer to obtain exact warranty terms. Warranty is limited to the original owner as stated on the receipt or invoice.

Please note that final transistors and/or tubes in transceivers and amplifiers and rechargeable batteries are not covered by warranty. There will be no other warranty provided by Pileup AB, unless expressly agreed in writing.

Pileup AB should be contacted with a written warranty claim before any item is retuned for warranty repair. This warranty claim should include a detailed description of the problem together with proof of purchase and name, shipping address and email address. The buyer is responsible for shipping the item to Pileup AB or its supplier or manufacturer who then will return the repaired or replaced item on its expense.

Privacy Policy

When ordering a product/service you will be asked to fill in you personal information including your name, address, email address, phone number etc. Upon purchase you agree to this information is stored in accordance with Pileup AB’s privacy policy in order to fulfill our agreement to you as our customer. In accordance to the General Data Protection Regulation (GDPR) you have certain rights in relation to the personal information Pileup AB have registered about you. Read full privacy policy here.

Force Majeure

Pileup AB (Pileupdx.com) is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.